Troubleshooting

My row count isn't being saved

RowTally saves every count automatically — here's how to make sure everything is working.

Swipe up from the bottom of your screen and swipe away RowTally, then reopen it. Your last count should be restored.

Check the App Store for RowTally updates. Open the App Store and search for RowTally.

If the problem persists, please email us at rowtally@fringelo.com with a description of what happened.

If RowTally is crashing or freezing, try these steps.

Swipe up from the bottom of your screen, then swipe away RowTally. Reopen the app.

Make sure you have the latest version of RowTally from the App Store.

Turn your iPhone off and back on to clear any temporary issues.

If the issue persists, contact us at rowtally@fringelo.com with details about what happened.